Shipping & Returns
Shipping is free for all Fido-Box subscriptions, Puppy, Birthday and Holiday packs. All products available in our online store are subject to shipping costs which are calculated at checkout.
We offer free shipping on all orders over $99
REFUNDS AND EXCHANGES:
If you are not satisfied with the goods purchased on the Site we will offer:
a. a full refund of the goods purchased; or
b. a store credit which is valid for up to 6 months; or
c. an exchange of the goods for another product,
on the condition that the goods are returned within 10 business days from the date the goods were dispatched to you and the items are in their original condition as purchased, with all labels/tickets/packaging attached.
You may exchange an item up to a maximum of two (2) times, however you must pay the postage fees for sending the item back to us. We will pay the postage fees to resend the exchanged items to you. However, there will be a $12.50 restocking fee per batch of goods returned and exchanged.
Standard postage fees will apply if we agree to exchange an item more than two (2) times.
No exchanges, credit note or refunds are offered on sale items or for international customers.
We reserve the right to refuse returned items if the items do not comply with our returns policy. Any items we have refused will be posted back to you and additional postage will be charged to you.
We accept no responsibility for returns that are sent by non traceable postage methods or are not received by us. If we do not receive the returned items, we cannot issue an exchange, grant a store credit or provide a refund. We strongly suggest you send your returned items using a traceable postage method.
If you need to return an item, please contact us for a returns form.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.